Frequently Asked Questions
Delivery is generally made between 10am and 1pm. During the summer months collections are between 5pm and 8pm. Times will vary during other months due to the lack of daylight hours.
In the busy summer months we delivery and collect on a geographical round basis, however we will try to be as flexible as possible. Generally, first delivered is first collected to ensure everyone has maximum use of their chosen inflatable. If you require specific times, for instance you are hiring a hall after school or require later pickup, please ensure you inform us at the time of your booking to ensure that we can accommodate your exact delivery and collection needs.
Please make sure you measure your garden and there is enough space for your castle on a full clean grassed area(all exact sizes are on the castle descriptions)
If we deliver your castle and it does not fit you will still be billed for the hire so please make sure you measure your garden correct
We base our prices on a daily hire usually 7 hours which includes delivery, assembly, dismantling and collection of all equipment along with instructions for safe use. Where appropriate crash mats will be provided for additional safety.
You will be shown around the castle once inflated to make sure you are satisfied.
In the event of bad weather there will be no charge to cancel if you contact us before 9 am on the day of your event. If we arrive with your item and you change your mind you will be expected to pay. No refunds will be given should the weather change after the item has been delivered and assembled.
In the event that the weather changes eg heavy rain or windy conditions the castle should be switched off immediately for your childs safety
what are the size of your castles?
All exact size of castles are on the castle descriptions
We reserve the right to refuse any booking on the day if you are not in at the time of delivery, or if there is not enough clear access, the ground is not reasonably flat and clear from dog mess, stones, glass, sharp objects, garden furniture, overhanging trees, or where we think the inflatable will not be safely operated. We also reserve the right not to deliver an item intended for outdoor use in unsuitable weather conditions.
WHEN ARE YOUR CASTLES AVAILABLE TO HIRE?
Our castles are available 7 days a week all year round including bank holidays
CAN YOUR CASTLES BE SET UP ON A SLOPE?
Castles can only be sited on FLAT grassed areas
DO YOU HIRE OVERNIGHT?
Sorry we do not hire overnight
WHAT HAPPENS IF THERES A PROBLEM DURING THE HIRE?
It is very rare that a problem arises that can not be dealt with by the hirer. But in the unlikely event one should arise you must contact us immediately and we'll be around ASAP to sort it out.
HOW MUCH SPACE DO I NEED?
You will need to allow a minimum of 2 feet at the front and rear of the castle and 2 feet on either side, this is to allow access. Please make sure all garden items such as garden toys, furniture, slides, rubbish and dogs mess is removed from the area where the castle is to be sited. Please also remove any overhanging branches and clothes lines. Bouncy Castle sizes can be found on our castles page
IS THERE ANYTHING I NEED TO SUPPLY?
IMPORTANT: You will need to supply a 240v mains power supply (2 sockets for the Disco Dome) within 20 metres of your intended location of the Bouncy Castle. The bouncy castle will be connected to this supply for the duration of use. Failure to provide power supply within 20 metres may mean that we cannot set up the bouncy castle where you would like it.
HOW MUCH DOES THE CASTLE COST TO RUN?
An average electric unit costs between 50p and £1 for a day's use.
DO YOU HIRE ON HARD SURFACES?
Sorry we dont hire on concrete or slabbed areas due to H&S requiring 164kg per anchor point and there are usually 6 ,so it would require nearly a ton of sandbags to anchor the castle down.
Where do you deliver to?
We can deliver anywhere in rotherham, anywhere outside rotherham there will be a additional fee to cover the cost of fuel .Please use the Contact us Form for a quote and we will get back to you ASAP
Heres a list of some of the places we can deliver to:
Cawthorne,Cudworth,Darfield,Darton,Thurnscoe,Dearne,Dodworth,Dunford,,HoylandNether,Hunshelf, Langsett, Middlecliffe,LittleHoughton,Oxspring,Royston,Shafton,Hemsworth,Penistone,Armthorpe ,ClaytonwithFrickley Conisbrough,Denaby,Edenthorpe,Edlington,Fenwick,Austerfield,Misson,Finningley KirkBramwith,Loversall,Marr,Mexborough,Moss,Norton,Owston,Rossington,Sprotbrough
Hampole,Hatfield,Hickleton,High Melton,Hooton Pagnell
Catcliffe,Treeton,Ulley,Wales,Kiveton Park,Ravenfield,Rawmarsh,Swinton,Thorpe Salvin
Wath uponDearne,Woodhouse,Wentworth,Whiston,Wickersley,Woodsetts,North and South Anston